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《医疗机构投诉管理办法》解读
信息来源:大华彩票_大华彩票永久注册网址【官方网站】 begin-->宁波市卫生健康委员会 发布时间: 2018-07-29 信息作者:
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一、制定《医疗机构投诉管理办法》的背景

changtongyiliaojigoutousuqudao、guifantousuguanli,shiyufangjiufendebiyaojucuo。genjutousufanyingdewentiluoshizhenggaicuoshi,yeshiyiliaozhilianganquanchixugaijindeyouxiaoshouduan。《yiliaojiufenyufanghechulitiaoli》(yixiajiancheng《tiaoli》)yiyu2018nian10yue1riqishixing。weiguancheluoshi《tiaoli》duiyiliaojigoutousuguanlidengneirongtichudemingqueyaoqiu,zaizongjie2009nian11yueyuanweishengbugongbude《yiyuantousuguanlibanfa(shixing)》shishiqingkuangdejichushang,dahuacaipiaoweizhidingle《yiliaojigoutousuguanlibanfa》(yixiajiancheng《banfa》)。

二、《办法》的起草原则

大华彩票yishiluoshi《tiaoli》guanyutousuguanlideguidingheyaoqiu,yuyiliaojiufenchulizuohaoxianjie。

大华彩票ershizhidaoyiliaojigoujianliyitaowanshandetousuguanlitixi,guifantousuchulichengxu,jiangtousuyufang、jiedai、fankui、yiliaozhilianggaijindenggongzuoyoujijiehe,yihuanzheweizhongxin,xingchengzuzhijianquan、chuliguifan、bianjiechangtongdetousuguanlimoshi。

sanshijiaqiangjianduguanlihechufa,guidingleweishengjiankangzhuguanbumenduiyiliaojigoutousuguanligongzuodejiangyoufalie。

三、《办法》的起草过程

《banfa(zhengqiuyijiangao)》zaiqicaoguochengzhong,duocizuzhikaizhandiaoyan、taolun,zhengqiuguojiazhongyiyaoguanliju、difanggejiweishengxingzhengbumen、xingyexiehuiyijiyiliaojigoudeyijian,bingjing2018nian9yue7riweizhurenhuishenyitongguohou,yu2018nian9yue13rizhi10yue15rizaizhongguozhengfufazhixinxiwangxiangshehuigongkaizhengqiuyijian。genjuzhengqiuyijianqingkuangjinxinglexiugai,bingyu2019nian2yuejingweizhurenhuishenyitongguo。

四、主要内容

大华彩票《banfa》gongyouqizhangwushitiao,fenweizongze、zuzhiherenyuan、yihuangoutong、tousujiedaihechuli、jianduguanli、falvzeren、fuze。《banfa》jiangtousuguanlidingyiweihuanzhejiuyiliaodahuacaipiaoxingwei、yiliaoguanli、yiliaozhilianganquandengfangmiancunzaidewentixiangyiliaojigoufanyingqingkuang,tichuyijian、jianyihuozhetousuqingqiu,yiliaojigoujinxingdiaocha、chulihejieguofankuidehuodong。《banfa》mingqueletousuguanlizuzhiherenyuanzhize,qiangdiaojiaqiangyihuangoutong,xihualetousujiedaichuliyaoqiu。《banfa》tebieqiangdiaoyixiajigefangmiandeneirong:

大华彩票(yi)tigaoyiliaoguanlishuiping,jiaqiangyihuangoutong,congyuantoujianshaotousu。yange、guifandeyiliaoguanlishibaozhanghuanzheanquan、yufangtousudeguanjianyinsu。《banfa》yaoqiujiangtousuguanlinaruhuanzheanquanguanlitixi,buduantishengfengxianfangkongnengli,qieshibaozhanghuanzheanquan,jianshaoyiliaojiufenjitousu。yifangmianyaojiaqiangfengxianguanli,fangfananquanyinhuan;lingyifangmianyaoyi“huanzheweizhongxin”,gaishanyiliaodahuacaipiao,youhuadahuacaipiaoliucheng,tigaodahuacaipiaoxiaolv,zhuzhongrenwenguanhuai,jiaqiangyihuangoutong,congyuantoujianshaotousu。

大华彩票(er)wanshantousujiedaihechuli,weihuhuanzhehefaquanyi。yiliaojigouyinggaoduzhongshihuanzhequanyibaohugongzuo,weihuanzhetigonganquan、youxiaodeyiliaodahuacaipiaodetongshi,jishichulitousu。tousuguanlihangaiyufang、diaochu、jianduyugaijin、lingdaoyujuece、goutongyudahuacaipiaodengduofangmian,《banfa》zhixing“shousufuzezhi”,mingqueletousuqudao、jiedaiyaoqiu、diaocha、heshi、jishifankuidengshixiang,guidinglebutongqingkuangxiatousudefankuishixian,qiangdiaoleduitousuchuliyijianyouzhengyibingnengtigongxinqingkuanghezhengjucailiaode,yingdangzhongxinyuyichuli。weiyouhuayiliaojigouneibuguanli,tigaohuanzhemanyidu,goujianhexieyihuanguanxitigongbaozhang。

(san)jujiaotousuguanli,qianghuajianguanzhineng。tousuguanlihaishejidaoyiliaozhiliangchixugaijinheyiliaoanquanfengxianfangfandexiangguangongzuo。2009nian11yue26riyuanweishengbufabude《yiyuantousuguanlibanfa(shixing)》zhongyouzhuanmendezhangjiehetiaokuanyaoqiu。danjianyu《yiliaozhiliangguanlibanfa》yiyu2016nian9yuegongbushixing,yinci,ben《banfa》duixiangguanneirongbuzaiguoduoyaoqiu,ershizhongdianguifanyiliaojigoutousuguanligongzuo,bingqianghualeweishengxingzhengbumendejianguanzhineng,xihualeyiliaojigou、yiwurenyuanweifanbenbanfaguidingdechulicuoshi。

原文链接: http://wigsp.com/art/2019/7/29/art_269_55.html 

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